Telecaller Job Description
Job Title: Telecaller
Department: Sales / Customer Support
Job Summary:
A Telecaller is responsible for communicating with customers over phone calls to provide information about products or services, generate leads, resolve customer queries, and maintain positive customer relationships.
Key Responsibilities:
Make outbound calls to potential and existing customers.
Answer incoming customer calls and inquiries.
Explain company products and services clearly.
Generate leads and schedule appointments or meetings.
Follow up with customers regarding their requirements.
Maintain customer records and update databases.
Handle customer complaints professionally and provide solutions.
Achieve daily, weekly, and monthly calling targets.
Coordinate with the sales and support teams when required.
Prepare call reports and maintain proper documentation.
Required Skills:
Excellent communication and interpersonal skills.
Basic computer knowledge (MS Office, CRM software, etc.).
Good listening and convincing abilities.
Ability to work under pressure and meet targets.
Positive attitude and customer-focused approach.
Qualification:
Minimum Graduate in any discipline.
Prior experience in telecalling/customer service is preferred but not mandatory.
Working Hours:
Full-time (as per company policy)
Salary:
Fixed salary + Incentives (depending on performance)
Pay: ₹12,000.00 - ₹22,000.00 per month
Benefits:
Work Location: In person
