Role: Technical Architect- ServiceNow CMDB
Location: Bangalore, Pune, Hyderabad, Kochi
Hybrid
Exp: 10+ Years
Skills: ServiceNow CMDB, CSDM
Responsibilities
- Define CI class usage, relationships, and lifecycle standards
- Serve as the technical authority for CMDB and service modeling decisions
- Document CMDB architecture processes and procedures
- Configure and optimize CMDB: CI Classes & Relationships, Identification & Reconciliation Rules, Discovery, Service Mapping, and Integration Hub data sources, Data normalization and reconciliation pipelines
- Partner with infrastructure, application, and vendor teams to ensure accurate CI onboarding
- Support complex integrations feeding the CMDB (cloud, vendors, SaaS, on‑prem)
- Define and enforce CMDB data quality standards (completeness, accuracy, timeliness)
- Implement health dashboards, audits, and remediation processes
- Drive reduction of manual CI maintenance through automation and discovery
- Ensure CMDB supports incident, problem, change, and outage impact analysis
- Translate technical CMDB concepts into business and operational outcomes
- Influence platform roadmap and platform technical standards
- Proven expertise implementing CSDM in real production environments
- Strong understanding of ITIL v4 practices and service lifecycle alignment
- Preferred Certifications: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist – CMDB / CSDM or Discovery
- 10+ years in ServiceNow platform roles, with deep CMDB focus
- Experience with:
- ServiceNow Discovery & Service Mapping
- CMDB Health, IRE, and reconciliation rules
- CI relationship modeling across infra, apps, and business services
- Third party integration tools (Qualys, SCCM, Solarwinds, etc)
Pay: ₹800,000.00 - ₹2,000,000.00 per year
Work Location: Hybrid remote in Bengaluru, Karnataka
