- Inbound Call Handling (80-100 calls/day):
- Receive and handle inbound calls from patients
- Address inquiries, resolve issues, and provide appropriate information regarding treatments, orders, and processes.
- Ensure all calls are logged accurately in the system and resolved within the defined service level agreement (SLA).
- Provide exceptional customer service by demonstrating empathy, active listening, and problem-solving.
- Maintain a high level of professionalism and confidentiality while communicating with callers.
- Document Validation:
- Verify patient documents, including medical records, and consent forms.
- Ensure that all submitted documents meet the necessary compliance standards and are complete before processing.
- Flag and escalate any discrepancies or issues to the relevant team or supervisor.
- Maintain accurate records of all validated documents and follow up as necessary.
- Order Processing:
- Process patient orders accurately and in a timely manner.
- Ensure that all relevant information, including patient details, treatment plans, and documents, are correctly entered into the system.
- Monitor order status and update patients or relevant parties with the latest information regarding their order.
- Address and resolve any issues related to orders, such as delays, missing information, or errors, by liaising with other teams.
- Ensure that all orders comply with company SOW, and customer expectations.
Skills and Qualifications:
- Proven experience in a telecommunication, customer service, or similar role.
- Strong verbal and written communication skills.
- Ability to multitask and handle a high volume of calls.
- Experience with document verification and order processing preferred.
- Knowledge of healthcare industry standards or medical terminology is a plus.
- Proficiency in using CRM or order management systems.
If anyone is interested kindly share your resume on 8098407707
Job Types: Full-time, Part-time
Pay: ₹20,000.00 - ₹22,400.00 per month
Language:
- Hindi (Preferred)
- English (Preferred)
- Kannada , Tamil, Malayalam (Preferred)
Work Location: In person
