Role Overview:We are seeking proactive and driven Pre-Sales Qualification Executives to manage incoming andoutgoing calls, qualify leads, and provide exceptional customer service. This role is suitable for bothfreshers and experienced candidates with excellent communication skills and a customer-focusedmindset.
- Key Responsibilities:1. Lead Qualification & Communication:● Handle inbound and outbound calls to qualify leads based on set criteria.● Engage potential clients by understanding their requirements and offering relevant solutions.● Maintain a high level of professionalism in all customer interactions.2. Data Management & Reporting:● Update client details and interaction history in the CRM system accurately.● Prepare daily and weekly lead management reports.● Ensure timely follow-up on missed call tickets and chat inquiries.3. Client Support & Engagement:● Address customer inquiries with a courteous and problem-solving approach.● Provide essential product/service details to leads.● Route complex issues to the appropriate teams when necessary.4. Collaboration & Process Improvement:● Work closely with sales and marketing teams to improve lead qualification processes.● Suggest process enhancements to boost team efficiency and client experience.
Required Skills & Qualifications:
Education: Bachelor’s degree preferred but not mandatory.
● Experience: 1-2+ years of experience in customer service, telemarketing, call centers, BPO, orrelated fields. Freshers with a strong interest in customer communication are encouraged toapply.
● Communication Skills: Fluent in English and Hindi, with excellent verbal and writtencommunication.
● Technical Skills: Familiarity with CRM systems, MS Office, and live chat tools.● Interpersonal Skills: Active listening, patience, empathy, and customer-focused mindset.● Problem-Solving Skills: Ability to identify customer needs and provide suitable solutions.Preferred Qualifications:● Prior experience in pre-sales, telecalling, or customer service roles.● Exposure to handling high-volume customer interactions.
Why Join Us:● Be part of a dynamic and supportive team.● Opportunities for career growth and skill development.● Gain experience in a fast-paced and customer-centric environment.
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
