Key Responsibilities
- Manage end-to-end sea export shipments.
- Coordinate with customers, overseas agents, airlines, shipping lines, transporters, and internal departments.
- Ensure timely collection and verification of export shipping documents.
- Track shipment milestones and provide proactive updates to customers.
- Handle customer queries and resolve shipment-related issues efficiently.
- Ensure compliance with customer SOPs, company processes, and statutory regulations.
- Maintain accurate shipment records in the ERP system.
- Work closely with Sales, Documentation, Customs Clearance, Operations, Pricing, and Accounts teams for smooth shipment execution.
- Contribute to continuous process improvement and deliver excellent customer service.
Educational & Work Experience
- Graduate in any discipline.
- Minimum 2 – 4 years of experience in Export Customer Service within a Freight Forwarding or Logistics company.
- Knowledge of Sea Export operations.
- Familiarity with export documentation, Incoterms, and freight forwarding processes.
- Proficiency in Microsoft Office and ERP/Logistics Management Systems.
- Good communication, coordination, and problem-solving skills.
Key Competencies
- Customer Focus
- Communication Skills
- Attention to Detail
- Planning & Coordination
- Problem Solving
- Teamwork
- Time Management
- Accountability
At Cargosol Logistics, we believe our people are our greatest strength. We offer a collaborative work environment, opportunities to learn and grow, and the chance to build a rewarding career in the dynamic world of global logistics. If you are passionate about customer service and operational excellence, please share your profile on
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