Job description :
About Us: We are a leading Premium Baking Training Institute in Chennai, dedicated to providing top-notch baking education and skills to aspiring bakers. Our mission is to empower students with the knowledge and expertise needed to excel in the Baking World.
Job Summary :
The Student Relationship Executive will play a crucial role in engaging with prospective students, understanding their needs, and converting inquiries into enrolments. This position requires excellent communication skills, a passion for education, and the ability to build strong relationships with students and their families Key Responsibilities
Lead Engagement: Initiate contact with prospective students through calls and emails to discuss course offerings and address inquiries.
Relationship Building: Establish and maintain positive relationships with prospective students and their families to foster trust and encourage enrolment.
Counselling: Understand the interests and preferences of students to guide them in selecting appropriate courses that align with their career goals.
Follow-Up: Track leads and conduct follow-ups to ensure prospective students have all the information they need to make informed decisions.
Database Management: Maintain an organized database of student inquiries, follow-ups, and enrolment status.
Sales Strategy: Collaborate with the marketing team to develop strategies aimed at achieving enrolment targets.
Feedback Collection: Gather feedback from students and parents to improve services and address any concerns promptly.
Reporting: Provide regular updates on lead conversion rates and student feedback to management.
Education: Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
Experience: Previous experience in sales, customer service, or student admissions is an advantage.
Skills:
Excellent verbal and written communication skills.
Strong interpersonal skills with a knack for building relationships.
Ability to work independently as well as part of a team.
Proficiency in MS Office Suite (Word, Excel, PowerPoint).
Familiarity with CRM software is a plus.
Job Type: Full-time
Schedule: Day shift
Experience: Customer relationship management: 3 years (Required)
Language: English (Required) Work Location: In person
Job Types: Full-time, Permanent
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
Education:
Experience:
- Customer relationship management: 3 years (Required)
Language:
- English , Tamil , Hindi (Required)
Location:
- Velachery, Chennai, Tamil Nadu (Required)
Work Location: In person
