Job Description
Job Title: IT Support Specialist
Department: Information Technology
Reports To: IT Manager
Country Location: Naoero Hospital
Employment Type: Full-Time / Contract
Job Summary:
The IT Support Specialist is responsible for the day-to-day technical support, maintenance, and troubleshooting of computer hardware, software, networks, and hospital information systems. The role ensures that clinical, administrative, and support staff have reliable access to IT resources needed to deliver safe and efficient patient care. The IT Support Officer works under the direction of the IT Manager and collaborates closely with clinical departments, administration, and external vendors.
Responsibilities:
1. Helpdesk & End-User Support
- Respond to and resolve IT support tickets, calls, and walk-in requests from hospital
- staff in a timely manner.
- Provide first- and second-level technical support for desktops, laptops, printers,
scanners, and mobile devices.
- Troubleshoot software issues (operating systems, Microsoft Office, hospital
applications).hospital policy.
- Set up new user accounts, email accounts, and access permissions in line with
- Train staff on basic use of IT systems and equipment as needed.2. Hardware & Equipment Maintenance
- Install, configure, and maintain desktop computers, laptops, printers, scanners,
- CCTV, Biometric and other peripherals.
- Perform routine preventive maintenance on IT equipment across all hospital departments (wards, OPD, laboratory, pharmacy, administration, etc.).
- Manage IT asset inventory, including tracking of equipment location, condition, and warranty status.
- Coordinate repairs with vendors for equipment under warranty or requiring specialized service.3. Network & Connectivity Support
- Monitor and support the hospital's local area network (LAN), wireless network (Wi Fi), and internet connectivity.
- Troubleshoot network connectivity issues for workstations, printers, and networked medical devices.
- Assist with the installation and maintenance of network cabling, switches, and access points.
- Support telephone systems used within the hospital.
4. Other responsibilities
- Apply basic security measures on workstations (antivirus updates, patching, password policies).
- Monitor for and report suspicious activity, security incidents, or data breaches to the IT Manager.
- Coordinate with biomedical engineering staff/vendors on equipment requiring network or software integration.
- Support software licensing tracking and renewals.
5. Documentation & Reporting
- Maintain accurate records of support tickets, resolutions, and recurring issues.
- Document IT procedures, user guides, and troubleshooting steps for common issues.
- Prepare regular reports for the IT Manager on support activity, equipment status, and system performance.
6. General Duties
- Provide after-hours or on-call IT support during emergencies, system outages, or critical incidents, as required.
- Assist with IT-related aspects of new department setups, office relocations, or facility upgrades.
- Perform other IT-related duties as assigned by the IT Manager.
Qualifications & Experience
- Diploma or Certificate in Information Technology, Computer Science, or related field (Degree preferred).
- 3-5 years of experience in an IT support role; healthcare/hospital IT experience is anadvantage.
- Working knowledge of Windows operating systems, Microsoft Office, networking fundamentals (LAN/Wi-Fi), and basic hardware troubleshooting.
Key Skills & Competencies:
- Strong troubleshooting and problem-solving skills.
- Good communication skills, with the ability to explain technical issues to non-technical staff.
- Ability to work independently and prioritize multiple support requests.
- Strong sense of confidentiality, given the sensitivity of patient data.
- Willingness to work flexible hours, including emergency call-outs.
- Team player, able to work closely with the IT Manager and other hospital departments.
Experience with healthcare or hospital is highly appriciated
What We Offer
- Visa & Travel ticket
- Accommodation
- Meals
- Tax free salary
Interested candidates are invited to submit their CV to [email protected] or [email protected] | [email protected] the subject line: IT Support Specialist
Application Question(s):
- Are you willing to relocate to Naoero country for the job?
- Do you have experience with networking, CCTV, cable, switches as mentioned in the job details?
- Can you join immediately?
Work Location: In person
