- Troubleshooting: Diagnose and resolve customer-reported issues via chat, email, or phone, guiding users through step-by-step instructions.
- Escalation Management: Replicate software bugs or complex system failures and escalate them to the appropriate engineering teams according to established SLAs.
- System Maintenance: Install/configure software or hardware, and assist with client setups, migrations, and third-party integrations.
- Documentation: Create and maintain detailed knowledge base articles, FAQs, and manuals to empower both customers and internal teams.
- Cross-functional Feedback: Act as the voice of the customer by relaying functionality feedback and product feature requests to Product Managers.
- Essential Qualifications & SkillsTechnical Background: A Bachelor’s degree in Computer Science, Information Technology, or a relevant engineering field.
- Domain Knowledge: Proficiency in SQL, Linux/Windows server administration, network configurations, or specific coding languages relevant to the product stack.
- Soft Skills: Exceptional empathetic communication, analytical problem-solving abilities, and a high degree of patience.
- Hiring for freshers and Tamil speaking candidates
Pay: ₹9,288.60 - ₹31,610.10 per month
Benefits:
Work Location: In person
