Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Robotic Process Automation Advanced
Good to have skills : NA
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure alignment of support activities with business needs.
- Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
- Drive continuous improvement initiatives to optimize support processes and system stability.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Robotic Process Automation Advanced.
- Strong troubleshooting and analytical skills to diagnose and resolve complex software issues.
- Experience in monitoring and maintaining automated workflows and business process automation tools.
- Ability to collaborate effectively with cross-functional teams to address system challenges.
- Familiarity with incident management and root cause analysis methodologies.
- Excellent communication skills to document issues and provide clear updates to stakeholders.
Additional Information:
- The candidate should have minimum 5 years of experience in Microsoft Robotic Process Automation Advanced.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
