FRONT OFFICE EXECUTIVE
Location: Maradu, Cochin
Industry: Luxury / 5-Star Hospitality
Job Responsibilities:
- Welcome and assist guests professionally, ensuring excellent guest experience.
- Handle check-in, check-out, reservations, cancellations, and guest requests.
- Attend to guest enquiries, complaints, and service requirements.
- Handle walk-in and phone enquiries and convert potential clients into confirmed bookings.
- Follow up with enquiries and prospective clients to improve conversion.
- Explain room categories, hotel facilities, packages, and offers to clients.
- Coordinate with Housekeeping, F&B, Reservations, and other departments.
- Maintain accurate guest records, billing, and front office reports.
- Identify opportunities for room upgrades and additional hotel services.
- Build strong relationships with guests and clients to encourage repeat business.
- Maintain professional grooming and follow 5-star hotel service standards.
Requirements:
- Diploma/Degree in Hotel Management or Hospitality preferred.
- Minimum 1–2 years of Front Office experience, preferably in a 4/5-star hotel.
- Excellent English communication and interpersonal skills.
- Pleasant personality and professional grooming.
- Strong client-handling, sales, and conversion skills.
- Knowledge of hotel PMS/Front Office software preferred.
- Good problem-solving and multitasking abilities.
- Immediate joiners preferred.
Pay: ₹15,000.00 - ₹20,000.00 per month
Ability to commute/relocate:
- Kochi, Kerala (Kochi): Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Are you available for immediate joining?
Experience:
- Hotel management: 2 years (Preferred)
Language:
- English and Hindi (Preferred)
Work Location: In person
