JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
About the RoleWe're looking for a personable, organized professional to be the face of our workplace. As a Workplace Ambassador, you'll be the first point of contact for employees, visitors, and vendors, while ensuring our office runs smoothly day-to-day. Think of this as part hospitality host, part problem-solver, part community builder.
You'll create a welcoming environment, coordinate daily operations, and make sure people have what they need to work effectively. This role suits someone who genuinely enjoys helping others and thrives in a dynamic, people-focused environment.
What You'll Actually Be DoingFront-of-House Operations
Greeting employees, clients, and visitors as they arrive
Managing visitor registration, access badges, and meeting room coordination
Handling incoming calls, deliveries, and mail distribution
Maintaining reception and common areas to ensure they're presentable and welcoming
Monitoring building access and alerting security or management to any concerns
Coordinating conference room bookings and resolving scheduling conflicts
Setting up meeting spaces with required technology, catering, and materials
Employee Support
Acting as first point of contact for workplace-related questions and requests
Logging and triaging maintenance issues, IT problems, and facilities requests
Coordinating desk moves, seating changes, and workspace adjustments
Managing office supplies inventory and placing orders as needed
Supporting new hires with workspace orientation and building access
Addressing day-to-day employee needs (parking passes, printer issues, temperature complaints)
Maintaining internal workplace communication boards or digital platforms
Workplace Experience
Organizing or supporting office events, celebrations, and team activities
Helping foster a positive office culture and sense of community
Gathering feedback on workplace services and suggesting improvements
Supporting wellness initiatives, sustainability programs, or employee engagement activities
Coordinating food and beverage services (coffee stations, pantry supplies, catering)
Managing amenity bookings (fitness rooms, collaboration spaces, quiet rooms)
Administrative Coordination
Maintaining vendor relationships (cleaners, caterers, maintenance contractors)
Tracking workplace expenses and processing invoices
Updating workplace documentation, contact lists, and emergency procedures
Assisting with health and safety compliance (visitor logs, emergency drills)
Supporting workplace data collection (occupancy tracking, space utilization)
What We're Looking ForRequired
1-3 years experience in hospitality, customer service, reception, or office coordination roles
Exceptional interpersonal skills and professional demeanor
Strong organizational abilities and attention to detail
Comfortable handling multiple requests simultaneously without getting flustered
Proactive problem-solver who takes initiative rather than waiting to be told what to do
Proficiency with Microsoft Office, calendar systems, and workplace management platforms
Flexibility to adapt to changing priorities throughout the day
Discretion and professionalism when handling confidential information
Helpful
Experience in corporate office environments or workplace services
Background in hospitality or event coordination
Familiarity with workplace technology (video conferencing, desk booking systems, visitor management software)
Basic understanding of facilities operations
Multilingual skills (depending on your location)
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
