Key Responsibilities
- Handle guest check-ins, check-outs, and room allotments smoothly
- Manage daily front office operations and ensure proper guest service
- Coordinate with housekeeping, kitchen, and support staff for smooth room readiness and guest service
- Handle guest complaints and provide practical solutions in a professional manner
- Maintain front office records, daily reports, billing, and cash handling
- Ensure proper communication between departments and smooth shift handovers
- Monitor room status, occupancy, and booking updates
- Maintain service standards, discipline, and professional conduct among staff
- Support in improving guest experience, repeat business, and online reviews
- Be available to handle day-to-day hotel issues responsibly during duty hours
Requirements
- Minimum 1-3 years of hotel experience in front office, duty management, or hotel operations
- Experience in a hotel, hotel front office, or hospitality operations preferred
- Good knowledge of reservations, OTA handling, guest service, and hotel coordination
- Basic knowledge of billing, check-in/check-out process, and cash handling
- Ability to handle guests calmly and professionally
- Strong communication skills in Hindi and basic English
- Responsible, practical, and able to work independently
Preferred Skills
- Experience with hotel PMS / channel manager / OTA extranets
- Ability to manage a shift without constant supervision
- Good coordination with housekeeping and operations staff
- Strong problem-solving attitude and guest-first approach
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Flexible schedule
- Food provided
Work Location: In person
