Front Desk Counselor
Job Type: Full-time
Location: Hyderabad, Telangana
Work Mode: Work from Office
Department: Admissions / Student Counseling
Experience: 1–2 years
Industry: Education / Training
About the Role
We are looking for a friendly, confident, and responsible Front Desk Counselor to join our academy. The candidate will be responsible for handling student enquiries, explaining our courses, following up with leads, scheduling demo classes, and converting interested students into admissions.
This role is ideal for someone who enjoys interacting with people, has good communication skills, and is comfortable speaking with students and parents.
Key Responsibilities
- Handle walk-in, phone, WhatsApp, and online enquiries from students and parents.
- Understand students' career goals and recommend suitable courses.
- Explain course structure, duration, fees, batches, projects, and career opportunities clearly.
- Follow up with leads through phone calls and WhatsApp.
- Schedule and coordinate demo classes and counselling sessions.
- Maintain daily enquiry and admission records.
- Convert qualified leads into course admissions.
- Maintain good relationships with existing and prospective students.
- Manage the academy's front desk and ensure a welcoming environment for visitors.
- Coordinate with trainers regarding batch schedules and student requirements.
- Collect and maintain admission forms and required student documents.
- Follow up with students regarding fee payments and joining dates.
- Prepare daily and weekly enquiry/admission reports.
- Support the academy team with basic administrative and promotional activities.
Requirements
- Good communication and interpersonal skills.
- Confident in speaking with students and parents.
- Basic knowledge of English and Telugu.
- Hindi communication skills will be an added advantage.
- Basic computer knowledge, including WhatsApp, Excel/Google Sheets, and email.
- Positive attitude and willingness to learn.
- Good convincing and follow-up skills.
- Ability to work independently and as part of a team.
- Previous experience in education counselling, telecalling, admissions, sales, or front-desk roles is preferred.
Freshers can also apply if they have good communication skills and confidence.
Preferred Candidate
We are looking for someone who is:
- Friendly and approachable
- Confident while speaking to customers
- Patient when answering questions
- Good at follow-ups
- Target-oriented
- Well-organized and punctual
- Comfortable handling multiple enquiries every day
What We Offer
- Fixed salary + performance incentives
- Professional and friendly work environment
- Opportunity to grow within the academy
- Training and guidance
- Performance-based growth opportunities
Application
Interested candidates can apply with their updated resume. Candidates with experience in student counselling, admissions, telecalling, educational institutes, or sales are encouraged to apply.
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Experience:
- Front desk: 1 year (Preferred)
Work Location: In person
