Innovate in Bengaluru
This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience.
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Bengaluru, Lowe’s India develops innovative technology products and solutions and delivers business capabilities to provide the best omnichannel experience for Lowe’s customers. Lowe’s India employs over 4,200 associates across technology, analytics, merchandising, supply chain, marketing, finance and accounting, product management and shared services. Lowe’s India actively supports the communities it serves through programs focused on skill-building, sustainability and safe homes. For more information, visit, www.lowes.co.in.
Position Overview: Join our dynamic Digital Category team, where you will leverage data analytics and industry research to enhance customer experiences on Lowes.com, a key driver of our digital revenue. At Lowe's, we value innovation, data-driven decision-making, and teamwork. You'll be part of a collaborative environment where your contributions directly impact our digital growth. If you're passionate about e-commerce, customer insights, and driving online revenue growth, we invite you to apply and join our team. Together, we'll build a better digital shopping experience for our customers.
Roles & Responsibilities:
As part of the Digital Category Experience team, you play a critical role in driving category-level revenue, strengthening customer conversion, and accelerating long-term digital growth on Lowes.com. The team is focused on delivering insights, optimizing digital experiences, and identifying high-impact opportunities that materially improve business performance.
As a Team Lead, your work directly shapes category growth outcomes and enables partners across merchandising, SEO, product, and marketing to make data-driven decisions. Your daily responsibilities include:
1. Revenue-Focused Performance Management
Monitor daily and weekly performance against AOP for both PRO and DIY categories, proactively identifying revenue, conversion, traffic, and content risks and driving cross-functional actions to close gaps.
Guide analysts in diagnosing performance drivers (traffic, AOV, conversion, SEO visibility, onsite experience) and transforming findings into clear, prioritized business actions.
2. Growth Opportunity Identification & Activation
Partner with Merchandising, SEO, Product, Content, and Site Operations to activate insights and deliver material improvements to category performance.
3. Digital Experience Leadership
Guide analysts in evaluating end-to-end digital experience across search, browse, navigation, PDPs, SEO, and mobile behavior to uncover friction points impacting PRO and DIY customer missions.
Provide strategic direction on taxonomy, content quality, search relevance, and purchase-path evaluation to improve customer engagement and increase conversion.
4. Analytics Strategy, Measurement & Reporting Leadership
Lead the analytics strategy for the Digital Category Experience team across PRO and DIY segments, ensuring analytical work ladders up to growth, revenue, and customer objectives.
Define and refine KPIs, performance frameworks, scorecards, and measurement standards that drive clarity and alignment across partner teams.
Set data requirements, analytical methodologies, and prioritization frameworks that elevate the team’s speed, consistency, and impact.
5. Strategic Thought Partnership
Serve as a key partner in DCRs, Reinvents, Category Refreshes, and other strategic forums, ensuring discussions remain focused on the biggest revenue opportunities and performance blockers.
6. Customer & Behavioral Insights
Direct analysts in understanding customer behavior across PRO and DIY missions—including browsing patterns, purchase journeys, onsite interactions, and qualitative feedback.
Ensure customer insights consistently influence improvements in onsite experience, assortment strategy, content quality, and digital merchandising.
7. Cross-Functional Collaboration & Influence
Build strong partnerships with Merchandising, SEO, UX, Product, Supply Chain, Stores, and vendor partners to activate growth opportunities across PRO and DIY businesses.
8. Leadership & Talent Development
Build strong technical, analytical, and storytelling capabilities across the team, enabling analysts to independently identify growth opportunities and drive outcomes.
9. Market Insights & Competitive Benchmarking
10. Tools, Analytics & Innovation
Proven results in most or all of the following areas: CI, CRM, customer experience, product content optimization, product management, financial analysis.
Technical skills (Advanced):
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
