Job Summary We are looking for a Technical Support Executive to provide technical assistance to customers via chat, email, and calls. The candidate will troubleshoot software issues, coordinate with the development team, and ensure timely resolution of customer queries. Key Responsibilities Handle customer support tickets through chat, email, and phone Troubleshoot product, API, and software-related issues Reproduce and identify bugs reported by customers Coordinate with the development and QA teams for issue resolution Provide product guidance and onboarding support to customers Maintain proper documentation of issues and resolutions Track issue status and provide regular updates to customers Test new features and fixes before deployment Escalate critical issues when required Maintain high customer satisfaction and response quality Required Skills Good communication skills (written and verbal) Basic understanding of APIs, web applications, and integrations Problem-solving and debugging skills Familiarity with CRM/helpdesk tools Ability to manage multiple tasks and priorities Knowledge of SaaS products is a plus Preferred Qualifications Bachelor’s degree in IT, Computer Science, or related field 1–3 years of experience in technical support/customer support Experience with ticketing systems like Zendesk, Freshdesk, or Intercom
Pay: ₹400,000.00 - ₹800,000.00 per year
Application Question(s):
- Experience with ticketing systems like Zendesk, Freshdesk, or Intercom
Work Location: In person
