- Query Resolution: Answer customer inquiries and troubleshoot product or service issues in a polite and timely manner.
- Multi-Channel Support: Handle customer communications across various platforms, including phone calls, emails, and live chat.
- Data Management: Accurately update customer details and record interaction logs in Customer Relationship Management (CRM) systems.
- Feedback Collection: Conduct follow-ups and document customer feedback to help improve overall service.
- Issue Escalation: Forward complex technical or billing issues to senior departments while maintaining case ownership until resolution.
- Sales Support: Identify cross-selling or upselling opportunities to promote relevant products based on client needs.
Pay: ₹8,000.00 - ₹12,000.00 per month
Work Location: In person
