Role: IT Executive
Location: Jubilee Hills, Hyderabad
Job Type: Full Time, Permanent
Reporting to: Finance Manager
Role Summary
We are supporting our client in hiring a proactive ERP Executive to drive day-to-day ERP support, user enablement, and system coordination. The role will serve as the internal champion for the CW Suite ERP, ensuring smooth system adoption, user support, issue tracking, testing, and coordination with the ERP vendor. The individual will also coordinate with external IT service providers to facilitate timely resolution of infrastructure and technology-related requirements, while maintaining IT assets and supporting day-to-day business operations..
Key Responsibilities
- Serve as the primary internal point of contact for the ERP - CW Suite (CW Payroll & CW Backoffice) implementation and ongoing operations.
- Continuously test all ERP workflows - payroll processing, voucher posting, advance management, passbook reports, CTC statements, and back-office transactions.
- Identify, document, and report bugs, inconsistencies, and process gaps to the CW Suite implementation/support team in a structured manner.
- Perform regression testing after each patch, update, or configuration change to ensure existing functionalities remain intact.
- Maintain a bug tracker / issue log with status, priority, and resolution details.
- Liaise with the CW Suite vendor team for issue escalation, resolution follow-up, and UAT sign-offs.
- Develop a deep working knowledge of the CW Suite system - understand configuration settings, master data, and end-to-end process flows.
- Design and deliver training sessions for all internal users (accounts, HR, admin) on CW Payroll and CW Backoffice modules.
- Create user manuals, training guides, quick reference cards, and SOPs for ERP processes.
- Continuously monitor system usage, identify user errors, and proactively conduct refresher training.
- Coordinate with management to roll out new ERP modules or features as they are introduced in future phases (TDS, statutory, bonus, etc.).
- Coordinate with relevant vendors to support IT Infrastructure and User Support queries.
Qualifications & Skills
- Graduate in Computer Science, Information Technology, BCA, B.Sc. (IT), or a related discipline.
- Exposure to ERP systems such as Tally, SAP, Odoo, Zoho, or other business applications.
- Strong understanding of user support, issue tracking, process documentation, and system coordination.
- Proficiency in MS Office, particularly Excel, Word, and PowerPoint.
- Good understanding of Windows operating systems, networking fundamentals, and hardware troubleshooting.
- Strong communication, training, and stakeholder coordination skills.
Preferred Attributes
- Prior experience in a similar ERP champion / super-user / system admin role is highly desirable.
- Experience conducting user training or demos for software systems.
Pay: ₹30,000.00 - ₹35,000.00 per month
Application Question(s):
- Have you been involved in ERP or software implementation and testing?
- This role entails working 6 days from their Head Office Jubilee Hills, Hyderabad. Are you comfortable with that?
- What is your current monthly salary?
- What is your expected monthly salary?
- What is your notice period?
- How many total years of experience you have in ERP Support ?
- Have you provided end-user support and resolved ERP or application-related issues?
Work Location: In person
