A. Credit Management
Approve credit limits per DOA and review customer credit risk.
Provide analytical support to Sales/Markets.
Ensure strong credit governance, compliance, and audit readiness.
B. Dispute & Deduction Management
Review, validate, and close disputes/deductions; manage related accruals.
Handle escalations from billing, collections, and cash apps.
Publish AR ageing, DSO, NWC, and dispute trackers.
Support month‑end close and resolve aged items with Sales/Finance.
C. Trade Spend Management
Setup & Accruals: Set up rebates/promotions; create/review trade accruals and adjustments.
Claims: Manage end‑to‑end customer claims; validate with agreements/data; ensure SLA adherence.
Rebates: Review rebate accruals, align with claims, monitor outstanding balances.
Incentives: Process sales incentives; validate performance data; publish trackers and maintain audit compliance.
D. Governance, Compliance & Reporting
Ensure compliance with SOPs, controls, and audit requirements.
Support internal/external audits and drive process improvements.
Collaborate with global teams and service providers.