Job Description
About OYB
OYB (On Your Behalf) is a representation and execution company that operates across Real Estate, Hospitality, and International Trade. We partner with businesses and investors to transform opportunities into measurable outcomes through strategic execution and trusted representation.
Unlike traditional consulting firms, we don't just advise—we become an extension of our clients' teams. We represent their interests with integrity, commercial insight, and complete accountability. From identifying opportunities and structuring transactions to coordinating stakeholders, managing complex processes, and driving execution, we take ownership from concept to completion.
As a growing startup, we value curiosity, ownership, collaboration, and a bias for action. Every team member has the opportunity to make a meaningful impact, contribute ideas, and grow alongside the business.
Job Position we are offering Relationship officer -Real Estate Sales
Corporate Office Location – CBD Belapur, Navi Mumbai
Job Summary
We are seeking a proactive and customer-focused Relationship Officer with 3+ years of experience in real estate sales. The ideal candidate will be responsible for managing customer relationships, generating and converting leads, conducting site visits, and achieving sales targets. The role requires excellent communication, negotiation, and relationship-building skills to ensure a seamless customer journey from inquiry to property possession.
Key Responsibilities
· Manage and nurture relationships with prospective and existing customers.
· Generate leads through referrals, walk-ins, digital platforms, channel partners, and networking activities.
· Understand customer requirements and recommend suitable residential or commercial properties.
· Schedule and conduct property presentations and site visits.
· Follow up with prospects regularly to maximize conversion opportunities.
· Negotiate pricing, payment plans, and booking terms in coordination with the sales team.
· Assist customers with booking formalities, documentation, and coordination with banks or financial institutions for home loan processing.
· Coordinate with internal teams, including CRM, legal, finance, and customer support, to ensure timely completion of sales processes.
· Maintain accurate records of customer interactions, follow-ups, and sales activities in the CRM system.
· Achieve assigned monthly and quarterly sales targets while maintaining high levels of customer satisfaction.
· Stay updated on project specifications, pricing, market trends, and competitor offerings.
· Participate in promotional events, property exhibitions, and sales campaigns to generate new business opportunities.
Required Skills
· Minimum 3+ years of experience in real estate sales or customer relationship management.
· Strong communication, presentation, and negotiation skills.
· Excellent customer relationship and interpersonal skills.
· Proven track record of achieving sales targets.
· Good understanding of the real estate sales process and documentation.
· Proficiency in CRM software and Microsoft Office.
· Ability to work independently and collaboratively in a target-driven environment.
Qualifications
· Bachelor's /Master’s degree in Business Administration, Marketing, Commerce, or a related field.
· Experience with residential or commercial real estate projects is preferred.
Key Performance Indicators (KPIs)
· Achievement of monthly and quarterly sales targets.
· Lead-to-booking conversion ratio.
· Customer satisfaction and retention.
· Timely follow-up and closure of sales opportunities.
· Accuracy and completeness of CRM records.
· Contribution to customer referrals and repeat business.
Pay: ₹35,500.00 - ₹48,000.00 per month
Work Location: In person
