JOB DESCRIPTION – IT ADMINISTRATOR
About the Role
We are looking for a proactive and detail-oriented IT Administrator to manage and support the organization’s IT infrastructure, endpoint environment, user access management, and day-to-day IT operations. The ideal candidate will be responsible for ensuring smooth IT operations, supporting end users, managing IT assets, administering Google Workspace and JumpCloud environments, and maintaining network and device security.
This role requires strong technical troubleshooting skills, ownership mindset, vendor coordination abilities, and hands-on experience with modern IT administration tools and processes.
Key Responsibilities
IT Asset & Procurement Management
- Manage end-to-end procurement of laptops, peripherals, accessories, and other IT hardware.
- Coordinate with vendors for quotations, purchases, deliveries, warranty claims, repairs, and replacements.
- Maintain accurate IT asset inventory and lifecycle management records.
- Track asset allocation, returns, upgrades, repairs, and disposal activities.
- Ensure proper documentation of asset ownership and device status.
- User Onboarding & Offboarding
- Prepare and configure laptops/workstations for new employees.
- Create and manage user accounts, email accounts, access permissions, shared drives, and collaboration tools.
- Install and configure required applications, security policies, and endpoint protection tools.
- Support onboarding activities for seamless employee setup and productivity.
- Manage employee exit processes including asset recovery and access revocation.
User & Identity Management
- Administer user accounts, permissions, and authentication policies using JumpCloud.
- Handle password resets, MFA setup, account lockouts, and user access requests.
- Manage user groups, device enrollment, and directory synchronization.
- Ensure secure and efficient user lifecycle management practices.
