Dear Candidates,
This is a very immediate hiring for a client servicing position. Kindly share resumes at [email protected].
Job Description -Client Servicing Manager (Must be from Digital marketing agency background)
Location - Noida
Experience- 3+yrs
Notice Period- Immediately or 15 days max
Job Brief -
We are looking to employ an experienced client servicing Manager to handle all client's inquiries,
concerns, and complaints professionally. The client servicing Manager's responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management, and upselling company products where possible. You should also be able to identify new business opportunities through client referrals.
To be successful as a client servicing manager you should be committed to helping clients and able to work well under pressure. Ultimately, an outstanding client servicing Manager should demonstrate excellent communication, problem-solving, and customer service skills at all times.
Roles and Responsibilities:
·· Serve as the main point of contact for clients throughout planning and execution
· Build and maintain strong client relationships through clear and effective communication
· Collaborate with internal teams to meet client requirements.
· Conduct client meetings to understand their event needs and preferences
· Ensure timely project delivery and conduct quality checks
· Provide excellent after-sales service to foster client satisfaction
· Create a smooth onboarding experience for new clients
· Maintain regular communication with clients via calls, emails and meetings
· Address client concerns and identify solutions to enhance product acceptance
· Keep accurate records of client interactions and details
· Respond to client inquiries promptly and professionally
Qualification -
3+ years prior experience in client servicing or similar roles
· Proven experience in a leadership role is required
· Excellent communication skills and the ability to anticipate the needs of customers
· Must demonstrate strong analytical thinking skills
· Should possess strong problem-solving skills and the ability to make sound judgement calls
· Superior organizational and time management skills
· Knowledge of customer service programs and databases, or the ability to learn new software quickly
· Innovative, creative thinking skills to ensure the organization is providing a cutting-edge client experience
· Experience in a Digital Marketing agency is must
· Experience with Healthcare clients is a plus
Job Types: Full-time, Permanent
Pay: ₹600,000.00 - ₹900,000.00 per year
Work Location: In person
