Designation: Tech Systems Coordinator
Location: Salt Lake, Kolkata
Language Requirement:
- Strong proficiency in English, both written and verbal.
Educational Qualification:
- Any graduate (B.Com preferred).
Shift Requirements:
- The candidate should be flexible to work in rotational shifts, including:
- 10:00 AM – 7:00 PM
- 12:00 PM – 8:00 PM
- 8:00 PM – 4:00 AM
Work Schedule:
- 5 working days per week with 2 weekly offs.
Role Description:
The Tech Systems Coordinator is responsible for supporting both client service operations and internal teams by ensuring the effective use of the Total Tax applications and related systems. The role involves assisting with client communication, supporting internal departments with technical and system-related queries, identifying and reporting system issues, and contributing to the continuous improvement of internal tools including the AI Live Chat system.
Client Support Responsibilities
- Delivering exceptional experience to clients and aiming to earn a 5-star review from them
- Rapidly responding to client emails and messages
- Working with different teams within the organization to ensure exceptional client services
- Ensuring the quality and completeness of the tax information provided by the client, including the Tax Data Organizer and relevant tax documents
- Maintaining a professional image at all times when interacting with clients
Internal Systems & Operational Support
- Providing internal support to departments on the use of Total Tax applications and related systems
- Assisting employees with system-related queries and providing live operational support where required
- Training and improving the AI Live Chat system by reviewing conversations and identifying areas for improvement
- Identifying, documenting, and gathering system bugs or technical issues within Total Tax applications
- Reporting feedback, issues, and bugs to the Project Management team and following up to ensure timely resolution
- Supporting internal teams during system updates, new feature rollouts, and process improvements
You shall perform your duties and responsibilities professionally and to the best of your abilities.
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Provident Fund
- Work from home
Work Location: In person
