Job Descriptions :
To ensure smooth day-to-day restaurant operations by supervising team members, delivering exceptional guest experiences, maintaining operational standards, and supporting revenue generation in line with Evolve Back Resorts brand standards.
Key Responsibilities
1. Team Management & Development
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Ensure team members report on time and maintain grooming standards.
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Supervise restaurant sections comprising 5–6 team members.
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Schedule meal breaks to ensure uninterrupted operations.
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Monitor and support daily operational activities.
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Coach and guide team members for independent functioning.
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Train team members on new processes, SOPs, and service standards.
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Conduct on-the-job training and performance follow-ups.
2. Process Adherence
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Ensure shift logbooks are updated and properly handed over.
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Attend daily briefings, training sessions, and development reviews.
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Inspect restaurant front and back areas for cleanliness and hygiene.
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Ensure opening, service, and closing procedures are completed as per standards.
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Minimize breakages and equipment damage through proper handling.
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Adhere to Health, Safety, and Fire regulations.
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Ensure all tasks are completed within defined timelines.
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Follow Responsible Tourism initiatives and operational practices.
3. Guest Experience & Quality Assurance
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Deliver courteous and professional guest service at all times.
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Ensure guest satisfaction in line with Evolve Back Resorts standards.
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Execute guest special occasions and customized experiences effectively.
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Handle guest complaints and queries promptly and professionally.
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Recognize repeat/VIP guests and personalize service wherever possible.
4. Coordination & Communication
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Support team members in achieving food revenue targets through upselling.
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Coordinate with Housekeeping and Engineering departments for maintenance and cleanliness requirements.
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Coordinate with Front Office regarding buggy movement and guest requests.
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Inform reporting managers in advance regarding leave or absence.
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Maintain smooth inter-departmental communication.
5. Documentation & Reporting
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Maintain and update department records including daily covers, logbooks, and IOC reports.
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Report out-of-order, repair, and replacement requirements.
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Monitor operational stock and inventory shortages.
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Assist in preparing departmental audit reports.
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Ensure documentation accuracy and timely submission.
6. Service Orientation
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Greet guests warmly and professionally.
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Communicate clearly with guests, colleagues, and management.
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Assist guests and colleagues proactively whenever required.
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Understand guest needs and respond appropriately within company guidelines.
7. Conduct & Professionalism
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Maintain professional relationships with all team members.
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Demonstrate honesty, reliability, and accountability.
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Support team members during operational emergencies.
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Maintain positive attitude, grooming, and hygiene standards.
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Exhibit flexibility in shift operations and work assignments.
Required Knowledge & Skills
Knowledge
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Understanding of resort layout and outlet operations.
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Knowledge of operational SOPs and restaurant service standards.
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Menu knowledge and suggestive selling techniques.
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Knowledge of POS systems and hotel software.
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Awareness of Responsible Tourism practices.
Skills
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Excellent customer service skills.
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Good communication and interpersonal skills.
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Upselling and suggestive selling ability.
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Attention to detail.
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Complaint handling and grievance resolution.
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Leadership and team coordination skills.
Educational Qualification
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Hotel Management Graduate / Graduate / 12th Pass with Craft Course Certification.
