Key Responsibilities
- Handle inbound and outbound calls from patients.
- Schedule, reschedule, and cancel appointments.
- Verify patient demographics and insurance information.
- Confirm upcoming appointments and send reminders.
- Answer patient inquiries professionally and courteously.
- Update patient information accurately in the EMR system.
- Follow clinic scheduling protocols and HIPAA guidelines.
- Provide excellent customer service to patients and healthcare providers.
Required Qualifications
- 1–5 years of experience in Patient Scheduling, Customer Service, Call Center, BPO, or US Healthcare.
- Excellent verbal and written English communication skills.
- Strong interpersonal and customer service skills.
- Comfortable speaking with US patients over the phone.
- Experience with eClinicalWorks (eCW) is a plus.
Location: Ahmedabad, Gujarat (Work from Office)
Shift: Night Shift (US Shift)
Contact HR : 95103 36856 | Send your resume : [email protected]
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Leave encashment
- Paid sick time
- Paid time off
Work Location: In person
