We are looking for Dynamic personality with technical sound and who can be good in excellent Interpersonal and strong negotiation skills.
Job Responsibilities
Act as the first point of contact for clients, addressing and resolving their queries effectively at the help desk.
Manage and resolve support tickets related to technical issues to ensure uninterrupted client operations and maintain productivity.
Assist in the design and execution of successful software implementation processes.
Monitor and track user tickets, ensuring timely resolution and client satisfaction.
Collaborate with the development team to communicate client requirements and suggest new features or enhancements.
Required Skills
Strong analytical, problem-solving, and troubleshooting abilities.
Excellent verbal and written communication skills.
Proactive mindset focused on process improvement and client satisfaction.
Basic understanding of programming concepts.
Proficiency in Microsoft Office Suite, particularly Word and Excel.
