Where Ambition Meets Innovation
At LPL’s Global Capability Center, you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. We’re proud to be expanding and reaching new heights in Hyderabad.
Join us as we create something extraordinary together.
Job Overview
The Lead Client Technology Management (CTM) Processor is responsible for managing advisor and administrative technology access across the full lifecycle from onboarding through termination, while serving as a point of leadership and guidance for the CTM Processor team. In addition to performing core case management responsibilities, this role supports team operations by assisting with training, onboarding, workflow distribution, and caseload management. The Lead CTM Processor plays a critical role in ensuring consistent execution, quality, and adherence to service standards, while acting as a liaison between the team and leadership to surface feedback, risks, and process improvement opportunities.
Responsibilities:
- Manage advisor and administrative technology access requests across the full lifecycle (onboarding through termination) using the case management system (MS Dynamics).
- Conduct research and validate user profiles and entitlements to ensure accurate provisioning and de-provisioning of access.
- Support onboarding of financial advisors by setting up required system access for day-to-day operations.
- Categorize cases appropriately and route complex or specialized requests to relevant technology or application support teams.
- Perform detailed case investigations leveraging multiple tools, access logs, and historical records to resolve issues efficiently.
- Communicate professionally with advisors and internal stakeholders via email, phone, and MS Teams ensuring clarity, accuracy, and adherence to service timelines.
- Assist with distribution of workload across the team to ensure balanced caseloads and adherence to SLAs.
- Support onboarding and training of new team members, ensuring knowledge transfer of systems, processes, and procedures.
- Lead or facilitate team huddles to provide updates, reinforce priorities, and drive team alignment.
- Provide day-to-day guidance to CTM Processors, helping resolve questions, escalations, and complex cases.
- Perform quality control (QC) reviews to ensure accuracy, compliance, and adherence to established standards.
- Share team feedback, recurring issues, and operational risks with leadership to support continuous improvement.
- Collaborate with cross-functional teams to resolve access and system-related challenges.
- Ensure compliance with service level agreements (SLAs), internal quality standards, and regulatory requirements.
- Identify recurring issues, process gaps, and inefficiencies; contribute to process improvements and automation initiatives.
- Maintain and support standard operating procedures (SOPs), workflows, and process documentation.
- Provide regular updates to management on team performance, workload trends, risks, and escalations.
What are we looking for?
We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.
Requirements
- Bachelor’s degree in Finance, Commerce, Business Administration, or a related field.
- 4–6 years of relevant experience in financial services, operations, or case management.
- Proven experience supporting team coordination, training, or informal leadership responsibilities.
Preferences
- Experience within broker-dealer operations or wealth management environments.
- Understanding of financial transactions, commission structures, and compensation frameworks.
- Familiarity with case management systems, workflow tools, and query routing processes.
- Experience supporting quality control (QC) or audit functions in an operational environment.
- Exposure to SOP-driven and quality-controlled operational environments.
Core Competencies
- Proficiency with workflow or case management tools.
- Strong Microsoft Excel and data analysis skills.
- Strong research, analytical, and problem-solving abilities.
- Excellent written and verbal communication skills, particularly email etiquette.
- Ability to lead, coach, and support team members in a fast-paced environment.
- Strong organizational skills with the ability to manage team workload and multiple priorities.
- High attention to detail with a focus on quality, risk mitigation, and compliance.
- Effective stakeholder management and cross-functional collaboration skills.
- Ability to identify trends, escalate risks, and drive continuous improvement.
- Adaptability to evolving business processes and organizational priorities
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