Handle customer interactions and provide prompt assistance for queries and complaints.
Coordinate with customers for payment schedules, document submission, and other formalities.
Generate demand letters, payment receipts, and follow up on pending payments.
Maintain and update customer records in CRM software or ERP systems.
Assist in the preparation of agreements, registrations, and other documents.
Ensure smooth coordination between customers and internal departments.
Support the organization of customer events and handover ceremonies.
Provide regular updates to the Manager-CRM on customer statuses and issues.
- Assist in preparing reports and presentations as needed.
