Job Description
A. Key Accountabilities
Base Operations & Performance – Operational Excellence
- Contributing towards the maintenance of defined OTP levels; coaching and counselling allocated crew.
- Conducting daily crew briefings and post-flight interactions to gather feedback.
- Assisting in NPS improvement initiatives with timely corrective actions.
- Managing crew availability and conducting discipline inquiries as per process.
- Providing inputs for promotions, renewals, and confirmations.
- Handling operational exigencies beyond routine operations.
Safety
- Reiterating safety updates to allocated crew.
- Ensuring adherence to DGCA regulations and audit conformance.
- Escalating violations as per SOPs.
Crew Engagement
- Ensuring participation in engagement activities.
- Addressing day-to-day crew concerns.
- Monitoring internal communication platforms.
Rostering / Training / Administration
- Handling emergency leave communication.
- Supporting crew training initiatives.
- Ensuring SOP adherence and smooth base operations
People Management & Development
- Managing and developing crew and ground reportees with objective performance inputs.
B. Skills / Qualities Required
- Functional: Knowledge of inflight and cabin crew base operations.
- Behavioural: Excellent communication, empathy, professionalism.
C. Educational Requirements
- Mandatory: Graduation in any discipline.
- Preferred: Postgraduate in Management / Operations.
D. Key Eligibility Criteria
- 10 years of flying experience.
- Minimum 3 years in inflight people management role.
- Minimum 2 years tenure before superannuation.
- No warning letter / BA+/ SRT/ART / SEP incidents as specified.
- Rating of 3 or above in last FY.
- Good attendance record and BMI within 18.5–24.9.
