A Front Office Assistant serves as the first point of contact for hotel guests. They ensure smooth check-in and check-out processes, provide information, and coordinate with other departments to deliver excellent guest experiences. This role is crucial in maintaining the hotel’s reputation for hospitality and efficiency.
Key Responsibilities
- Welcome guests warmly and assist with check-in/check-out procedures.
- Manage reservations, cancellations, and room assignments.
- Answer phone calls, emails, and guest inquiries promptly.
- Provide information about hotel services, local attractions, and travel arrangements.
- Handle billing, payments, and maintain accurate records.
- Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
- Address guest complaints or issues professionally and escalate when necessary.
- Maintain the front desk area in a clean and organized manner.
Required Skills & Qualifications
- Strong communication and interpersonal skills.
- Customer service orientation with a friendly and approachable demeanor.
- Basic computer and reservation system knowledge.
- Ability to multitask and remain calm under pressure.
- Problem-solving skills and attention to detail.
Preferred Qualifications
- Diploma/Degree inHotel Management
- Prior experience in hospitality or front office operations.
- Knowledge of hotel management software (e.g., IDS, Hotel logix, Lucid, Win HMS etc..)
Pay: ₹14,000.00 - ₹16,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
