Customer Experience (CX) Manager – Service Department (Automobile)
Location: Alappuzha
Company: Authorized Mahindra Dealership
Key Responsibilities
- Deliver an excellent customer experience throughout the vehicle service process.
- Coordinate with Service Advisors and the workshop team to ensure timely service and vehicle delivery.
- Handle customer inquiries, complaints, and feedback professionally.
- Follow up with customers after service to ensure satisfaction.
- Build strong customer relationships and improve customer retention.
- Maintain customer records and prepare basic service reports.
- Ensure compliance with dealership customer service standards.
Requirements
- Graduate in any discipline.
- 1–3 years of experience in customer service, hospitality, or the automobile industry preferred.
- Freshers with excellent communication and customer service skills are encouraged to apply.
- Good communication and interpersonal skills.
- Basic computer knowledge (MS Office, Email).
- Positive attitude with strong problem-solving skills.
Job Type: Full-time
Schedule: Day Shift
Benefits:
- Provident Fund (PF)
- Employees' State Insurance (ESI)
- Paid Leave
- Performance Incentives (if applicable)
Salary: Based on experience and interview performance.
Interested candidates can apply by sending their updated resume to: [email protected]
Pay: ₹10,000.00 - ₹25,000.00 per month
Benefits:
- Paid time off
- Provident Fund
Work Location: In person
