Job Title: Technical Support Executive (Voice & Chat) – Fluent English Required
Job Type: Full-time
Location: Delhi NCR/Jaipur/Indore/Mohali/Mumbai
Salary: Depend on Experience
Key Responsibilities
- Handle customer inquiries via voice and chat support in fluent English
- Diagnose and troubleshoot customer technical issues
- Provide accurate information and step-by-step guidance
- Escalate unresolved issues to the appropriate teams when necessary
- Maintain detailed records of customer interactions and resolutions
- Deliver high-quality customer service while meeting response and resolution targets
- Follow company processes and quality standards
Requirements
- Strong spoken and written English communication skills
- Experience in technical support / customer service / voice process / chat support preferred
- Ability to explain technical concepts clearly to customers
- Good problem-solving and active listening skills
- Basic computer knowledge and familiarity with CRM/support tools
- Ability to work in shifts (if applicable)
- Graduate / Undergraduate can apply (customize as needed)
Preferred Skills
- Experience handling international customers
- Customer-first attitude
- Multitasking and time management skills
- Ability to remain calm and professional under pressure
Apply now to join our team as a Technical Support Executive (Voice & Chat).
Pay: ₹27,820.23 - ₹41,308.78 per month
Benefits:
Education:
- Higher Secondary(12th Pass) (Required)
Experience:
- Technical support: 1 year (Required)
Work Location: In person
