Job Title
Academic Counsellor
Role Overview
Guide students through their educational journey, including course selection, career planning, and personal development. Serve as a liaison between students and the institution, ensuring applications are completed, processed, and finalized. Primarily contact prospective students via phone to enroll them in Campus Zest programs.
Key Responsibilities
· Conduct outbound calls to generate leads and inform prospects about courses, fees, and admissions.
· Provide counseling on program details, career paths, and suitable course selections based on student profiles.
· Assist with academic planning, major selection, and alignment with student strengths and goals.
· Connect students to resources like financial aid and mental health support.
· Address personal or social challenges impacting decisions.
· Manage confidential student records and interactions.
· Facilitate enrollments, paperwork, and follow-ups to secure admissions.
· Handle inbound queries and maintain updated student data.
· Stay informed on academic trends, offerings, and industry needs.
Required Skills
· Active listening and empathy
· Strong communication and interpersonal skills
· Problem-solving and critical thinking
· Knowledge of educational programs and policies
· Customer service and sales aptitude
· Resilience under pressure and rejection
· Organizational skills with attention to detail
· Familiarity with MIS systems
Qualifications
Graduate with at least 1 year of relevant experience.
Reporting Authority
Centre Head
Locations
Bangalore, Patna, Raipur
Working Conditions
Working Hours: 9:30 AM – 6:00 PM
Working Days: Monday – Friday + 1st, 3rd, 5th Saturdays
Break Timings: Tea Break: 11:30–11:45 AM and 4:00–4:15 PM | Lunch Break: 1:30–2:00 PM
Probation Period: 3 months (extendable/terminable based on performance)
Holidays: 18 national holidays + 2nd and 4th Saturdays
Compensation
Salary / CTC: Up to₹25,000 per month
Taxation & Deductions: Subject to tax and statutory deductions as per Income Tax guidelines
Increment & Promotions: Annual, based on performance, targets, responsibilities, and conduct
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Leave encashment
Location:
- Telibandha, Raipur, Chhattisgarh (Preferred)
Work Location: In person
