Mott MacDonald is a global engineering, management, and development consultancy committed to delivering impactful work that shapes the future.
We are a team of over 20,000 experts working across the world in more than 50 countries.
We are proud to be part of an ever-changing global industry, delivering transformative work that’s defining our future. It’s our people who power that performance. As an employee-owned business, we invest in creating a space for everyone to feel safe and valued and empowered with the right tools and support.
Whether you want to pursue excellence in your specialism or broaden your experience with flexible roles across our business, you’ll be connected to a community of global experts championing you to be your best. Join us and shape your story with Mott MacDonald, where everyone has the opportunity to be brilliant.
Job Description:
The IT Analyst – Business Applications is responsible for providing 3rd line support, maintenance, administration, and continual improvement of critical enterprise business applications used across the organisation. Working within the IT Operations team, the role ensures that business-critical systems such as Deltek Maconomy, Microsoft Dynamics 365, SAP applications, and associated integrations operate efficiently and reliably to support global business operations.
Reporting Line and Team Structure
The team works collaboratively across regions to provide support coverage, deliver continual service improvements, and maintain the stability and performance of key business applications.
The successful candidate will act as a technical specialist, providing advanced application support, investigating complex incidents, managing service requests, contributing to problem management activities, and supporting application enhancements and projects. The role requires close collaboration with business stakeholders, IT teams, vendors, and managed service providers to deliver high-quality support services aligned with IT Service Management best practices.
The Business Applications team plays a pivotal role in ensuring that enterprise applications perform to a high standard while complying with organisational policies, governance requirements, and security standards. The team supports a diverse global user community and works closely with business and technology partners to deliver reliable, secure, and efficient application services. This aligns with the current Business Applications support function operating within IT Operations.
Key Roles and Responsibilities:
Provide 3rd line support for enterprise business applications including Deltek Maconomy, Microsoft Dynamics 365, SAP modules, and related technologies.
Manage and resolve incidents, problems, requests, and changes in accordance with ITIL and organisational standards.
Support Change Management processes by assessing risks, testing solutions, coordinating deployments, upgrades, patches, testing activities, and release deployments.
Candidate Specification:
Essential:
- Degree or equivalent relevant qualification in an IT-related discipline, or significant relevant industry experience.
- Strong understanding of global ERP and business systems including:
- Experience supporting enterprise applications in a production environment.
- Experience of IT Service Management best practices, particularly:
- Strong analytical and troubleshooting skills.
- Excellent verbal and written English communication skills.
- Exceptional customer service and stakeholder management skills.
- Ability to prioritise workload and manage multiple activities simultaneously.
- ITIL Foundation certification or knowledge of ITIL Service Management best practices (ITIL V3/V4).
- Experience using ServiceNow or similar IT Service Management platforms.
- Hands-on experience supporting:
- Experience supporting integrations between enterprise applications.
- Exposure to application testing, release management, and system administration.
- Experience working within a global organisation supporting geographically dispersed users.
- Knowledge of reporting and business intelligence solutions.
- Passionate about technology, innovation, and continuous learning.
- Logical and analytical problem solver with strong attention to detail.
- Calm and composed under pressure, particularly during major incidents.
- Strong customer-focused mindset with a commitment to service excellence.
- Excellent communication, collaboration, and interpersonal skills.
- Effective conflict resolution and stakeholder management abilities.
- Proactive and self-motivated with a drive for continual improvement.
- Ability to work independently whilst contributing positively to team objectives.
- Commitment to quality, accuracy, and operational excellence.
Flexible working
At Mott MacDonald, we support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage.
Our benefits package is designed to enhance your experience:
- Agile working
- Critical illness and compassionate leave
- Paternity Leave
- Group term life insurance, and Group medical insurance coverage
- Career mobility options
- Short and Long-term global employment opportunities
- Global collaboration and knowledge sharing
Employment Compliance Requirement
As part of our global compliance requirements, all candidates must hold a valid Right to Work (RTW) document in India, which will be verified during the recruitment process.
Acceptable documents include a Passport, Voter ID, or Birth Certificate.
By applying, you confirm that you can provide valid documentation if and when required.
