Role description
4–7 yrs hands-on with AWS services & CaaS platforms (Amazon Connect, Genesys, RingCentral).- 2+ yrs: contact flow development, Lex BOT, Chat/Voice BOTs, routing, and reporting.
- CI/CD pipeline experience on AWS or Azure; strong monitoring & deployment automation skills.
- Familiarity with Voice, IVR, Chat, SMS/WhatsApp, conversational AI, and sentiment analysis.
- Ability to provide L3 application support and openness to learn new domains and technologies.
- Strong communication, problem-solving, and cross-functional collaboration skills
Skills
Aws Service, Amazon Connect, Contact Flow, CI/CD,
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
