As an Analyst – Subscriber Services, you shall be providing administrative services that our Subscribers would require CFT Resources at IDC to help them with. This would include, however, not limited up to:
Outbound voice process to set up Check By Phone, Web Payments with creditors. (Voice Profiles only) An ideal candidate shall be learning-focused, intellectually curious, results-oriented, high-energy professional who is a structured thinker, comfortable in building trust- based relationships with clients and across the company
Qualifications/Criteria's
- Be able to have On-Point communication with creditors to set up Payments in a proficient manner.
- Relay all information needed & as provided for successful setup of payments.
- Address customers in a professional and respectful manner.
- Take ownership of issues in order to follow-up on outstanding requests and escalate issues when necessary.
- Maintain up-to-date knowledge on business areas.
- Maintain broad knowledge about the company's products and services.
- Consistently communicating new issues to managers so as a company we can establish a solution to the problem
- **Should have scored 60% & above throughout academics.
- Good Communication Skills (English – USA)
- Sensitization in American Culture
- Open to work in Night Shift
- Proficiency in Typing (35 wpm)
- Ability to handle distressed Customers.
- Accountability is required from each individual
