We are looking for an enthusiastic and customer-focused Front Office Executive to join our fitness center. The ideal candidate will be responsible for welcoming members, handling customer inquiries, explaining membership plans and offers, and converting walk-in inquiries into memberships. The role requires excellent communication skills and a passion for customer service and sales.
Key Responsibilities
- Welcome and assist members and visitors at the front desk.
- Explain gym membership plans, packages, promotions, and special offers.
- Convert walk-in and phone inquiries into membership sales.
- Handle customer registrations, renewals, and follow-ups.
- Maintain member records and update customer information.
- Respond to customer queries and resolve concerns professionally.
- Coordinate with trainers and management to ensure smooth operations.
- Achieve monthly membership and sales targets.
- Maintain a positive and professional reception area.
Required Skills
- Customer Service
- Sales & Membership Conversion
- Communication Skills
- Front Office Management
- Lead Follow-up
- Relationship Building
- Telephone Etiquette
- Computer Knowledge (MS Office)
- Time Management
- Teamwork
- Multitasking
Qualifications
- Any Degree / Diploma / Higher Secondary.
- Experience in Front Office, Customer Service, Sales, or Fitness Industry is preferred.
- Freshers with strong communication and sales skills may also apply.
Benefits
- Attractive Salary
- Monthly Incentives
- Career Growth Opportunities
- Friendly Work Environment
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
