Job Title: Customer Support Executive – Chakradhari
Location: Ajmer, Rajasthan (On-site)
Candidates based outside Ajmer will not be entertained
On-site role only (Ajmer). No WFH option available.
Job Type: Full-time
Salary: As per experience( competitive salary as you moved ahead with us)
Freshers can also apply
Working Hours: 10:00 AM – 6:30 PM (Mon–Sat)
About Chakradhari
Chakradhari is a trust-led Indian D2C brand in spiritual, wellness and Indian science-based products (Rudraksha, gemstones, metals, puja essentials). We receive daily customer inquiries through calls and WhatsApp, and we want a professional, polite and consistent customer experience.
Role Summary
We are hiring a Customer Support Executive who can confidently handle customer calls and WhatsApp queries, guide customers properly, and ensure every inquiry is followed up and closed.
Key Responsibilities
- Handle inbound customer calls and WhatsApp messages politely and professionally
- Understand customer needs and recommend the right product (basic guidance)
- Share product links, pricing, availability, shipping details, and ordering steps clearly
- Maintain follow-ups: callbacks, payment reminders, address confirmation, and basic post-delivery review follow-up
- Update customer conversations and follow-up tasks in our system (CRM/Sheets will be used)
- Coordinate with packing/dispatch team for order status and quick resolutions
Required Skills
- Strong spoken Hindi + Intermediate to Fluent English
- Good communication, patience, and clear phone etiquette
- Comfortable using WhatsApp Business and mobile/desktop tools (Google Sheets/CRM)
Preferred (Good to Have)
- Experience in customer support / tele calling / e-commerce support
- Experience with Shopify and CRM tools (training can be provided)
- Local candidate from Ajmer preferred
Interview Process (2 Rounds)
Round 1: Telephonic interview + communication check
Round 2: In-person interview + short practical test (handling a sample customer call/WhatsApp query)
How to Apply
1) Please send your resume on WhatsApp: +91 78775 72789
) Email your resume at: [email protected] (Subject: Customer Support Executive-Ajmer)
Work Location
On-site: Ajmer, Rajasthan
Note: We need someone polite, sharp, and consistent. Customer trust is everything.
Pay: From ₹18,000.00 per month
Language:
Work Location: In person
