Job Title: US Customer Support Executive (Voice Process)
Location: Mohali
Shift: Rotational (including night shifts as per US time zones)
Work Mode: Work from Office
Joining: Immediate Joiners Preferred
Job Overview
We are looking for enthusiastic and customer-focused individuals to join our US Customer Support team. This role involves handling inbound/outbound calls, resolving customer queries, and ensuring a high level of customer satisfaction.
Key Responsibilities
- Handle customer queries via calls, emails, or chat (primarily voice process)
- Provide accurate information and resolve customer concerns effectively
- Maintain a professional and empathetic approach while interacting with customers
- Meet quality and productivity benchmarks
- Document customer interactions in the system
Eligibility Criteria
- Minimum qualification: 12th Pass / Undergraduate / Graduate
- Freshers are welcome
- Good communication skills in English (spoken and written)
- Basic computer knowledge
Required Skills
- Strong communication and interpersonal skills
- Problem-solving ability
- Willingness to work in rotational shifts (US timings)
- Positive attitude and eagerness to learn
Benefits
- Competitive salary package
- Cab facility (if applicable)
- Training and career growth opportunities
- Friendly work environment
Job Types: Full-time, Fresher, Permanent
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
