The Field Collection Executive is responsible for on-ground collection of overdue payments from customers by visiting assigned locations. The role focuses on timely recovery, customer interaction, negotiation, and ensuring collections are done in a professional, ethical, and compliant manner.
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Visit customers as per assigned route plans for payment collection.
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Collect overdue payments (cash/cheque/online confirmation) as per company policy.
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Follow up on delinquent accounts and ensure resolution of pending dues.
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Explain outstanding amounts, due dates, and payment obligations clearly.
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Negotiate repayment plans or settlements within approved guidelines.
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Handle customer objections and disputes professionally.
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Manage assigned collection bucket (30+, 60+, 90+ days).
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Update visit outcomes, payment status, and customer feedback in the system.
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Identify high-risk or non-cooperative customers and escalate appropriately.
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Maintain accurate records of collections, receipts, and acknowledgements.
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Submit daily collection reports and visit summaries to the reporting manager.
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Ensure proper handover of collected payments as per process.
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Follow all legal, regulatory, and company guidelines during field visits.
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Maintain respectful behavior and avoid any coercive recovery practices.
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Ensure confidentiality of customer and financial information.
