- Receive every customer service request (call, WhatsApp, email, web form) and log it in the service ticket tracker within 30 minutes, with ticket ID issued back to the customer.
- Classify each ticket — breakdown / underperformance / cleaning / AMC visit / monitoring issue / inverter fault / earthing / MNRE-DCR document request — and assign to the appropriate technician or vendor.
- Schedule the site visit, share technician name and ETA with the customer over WhatsApp, and confirm visit completion with geotagged photos and customer signature.
- Maintain the master AMC calendar for all residential plants — quarterly cleaning, half-yearly preventive maintenance, annual thermal scan — and ensure 100% on-schedule visit closure.
- Track inverter monitoring portals (Solis, Growatt, Sungrow, Deye, Polycab, etc.), flag underperforming systems daily, and trigger proactive service before the customer complains.
- Coordinate warranty claims with inverter and module OEMs — file claim, track RMA number, follow up till replacement is delivered and installed.
- Manage residential spare-parts inventory (DC fuses, MC4 connectors, SPDs, MCBs, monitoring dongles, cleaning kits) and raise indents when stock falls below re-order level.
- Run a daily WhatsApp follow-up with every ticket raised in the previous 7 days; collect customer feedback rating (1–5) after every closed ticket.
- Submit a daily MIS to the Director by 6:00 PM covering tickets opened, closed, pending, SLA breaches, and customer ratings; submit a weekly performance dashboard every Monday.
- Escalate any unresolved ticket older than 72 hours to the Director with reason and recovery plan.
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
