Job Title : Centralized Service Management
Experience : 8-10 Years
Location : Bandra
Roles & Responsibilities
- Drive IT Operations initiatives including observability (ELK), SRE practices, and AIOps adoption.
- Lead implementation and adoption of centralized logging, monitoring, and dashboards across applications.
- Collaborate with infrastructure, development, and business teams to onboard systems into monitoring frameworks.
- Manage and improve Incident, Problem, Change, Capacity, and Knowledge Management processes.
- Oversee end-to-end incident lifecycle and ensure timely resolution and escalation.
- Identify and implement automation and continuous improvement initiatives in IT Operations.
- Ensure regulatory compliance and adherence to ITSM/ITIL standards.
- Define and standardize operational processes, frameworks, and documentation.
- Track KPIs, MIS reporting, and operational metrics using dashboards and analytics tools.
- Manage programs/projects, risks, dependencies, and stakeholder communication.
- Drive cross-functional collaboration and ensure alignment across teams.
- Support enterprise risk reporting, governance, and audit requirements.
Requisites
- Strong experience in IT Operations, ITSM processes, and service management.
- Hands-on expertise in ELK Stack (Elasticsearch, Logstash, Kibana) and observability tools.
- Knowledge of SRE practices, high availability systems, and AIOps concepts.
- Experience with ServiceNow, Power BI, data analytics, and MIS reporting.
- Understanding of SDLC methodologies (Agile, Scrum, Waterfall, Kanban).
- Familiarity with DevOps tools, CI/CD pipelines, and infrastructure environments.
- Basic knowledge of Python for data analysis and automation.
- Experience in incident, problem, and capacity management processes.
- Strong stakeholder management and communication skills.
- Ability to manage tasks, priorities, risks, and escalations effectively.
- Experience in process improvement, automation, and transformation initiatives.
- Good understanding of BFSI or exchange domain
