Company: Elses Digital System Pvt. Ltd. (Authorized Service Partner of OPPO)
Location: Indore, Madhya Pradesh
Job Type: Full-Time
Experience: 0–2 Years
Qualification: 12th Pass / Graduate
Job Summary
Elses Digital System Pvt. Ltd., an Authorized Service Partner of OPPO, is looking for a customer-focused and energetic Service Support Executive to join our team. The selected candidate will be responsible for making outbound calls to customers regarding service requests, providing service updates, coordinating follow-ups, collecting customer feedback, and ensuring a seamless service experience. Freshers with excellent communication skills are encouraged to apply.
Key Responsibilities
- Make outbound calls to customers regarding service requests, pending pickups, deliveries, and open work orders.
- Provide timely updates on repair and service status.
- Follow up with customers to ensure timely completion of service requests.
- Resolve customer queries professionally and escalate issues when required.
- Encourage customers to share post-service feedback (NPS) to improve customer satisfaction.
- Maintain accurate records of customer interactions, call logs, and daily reports.
- Coordinate with OPPO service centers and internal teams for smooth service operations.
- Ensure a positive customer experience through effective communication and regular follow-ups.
Required Skills
- Good verbal communication skills in Hindi and basic English.
- Basic knowledge of MS Excel and computer operations.
- Strong customer handling, persuasion, and follow-up skills.
- Good interpersonal and problem-solving abilities.
- Ability to work in a fast-paced environment.
- Positive attitude with a willingness to learn.
Eligibility
- 12th Pass or Graduate.
- 0–2 years of experience in Outbound Calling, Customer Support, Customer Service, BPO, or Telecalling.
- Freshers with excellent communication skills are welcome to apply.
Pay: ₹15,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
