Location: Hyderabad
Shift: US Rotational Shift (7:00 PM – 8:00 AM)
Week Offs: 2 Rotational Week Offs
Role: Voice Customer Support Agent
Process: Inbound Customer Service (No Sales)
Eligibility:
Graduate / Post Graduate
Undergraduate / Drop-outs
HSC / SSC Candidates can apply
Key Responsibilities:
Handle inbound customer service calls from US-based customers
Provide prompt, accurate, and professional support
Resolve customer concerns as per process guidelines
Assist customers with product, service, and account-related queries
Maintain quality, compliance, and customer satisfaction standards
Meet process KPIs including call quality and schedule adherence
Required Skills:
Good verbal English communication skills
Active listening and problem-solving abilities
Strong customer service mindset
Basic computer navigation and typing skills
Ability to work in a fast-paced environment
Positive attitude and willingness to learn
What We Offer:
International customer service exposure
Comprehensive training programs
Career growth and progression opportunities
Supportive and collaborative work environment
Stable and long-term career opportunity
Pay: ₹260,000.00 - ₹280,000.00 per year
Benefits:
Work Location: In person
