Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : AWS Administration
Good to have skills : NA
Minimum
7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and ensuring smooth operation of critical applications. The position demands continuous monitoring, troubleshooting, and collaborating with different teams to maintain system stability and performance, thereby supporting the overall business objectives effectively and efficiently.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve system reliability and optimize support processes.
- Mentor junior team members to enhance their technical and problem-solving skills.
- Coordinate cross-functional communication to ensure timely resolution of issues.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in AWS Administration.
- Experience with cloud infrastructure management and deployment.
- Strong knowledge of system monitoring and incident management tools.
- Ability to analyze logs and diagnose complex technical problems.
- Familiarity with automation and scripting to streamline support tasks.
- Understanding of network concepts and security best practices within cloud environments.
Additional Information:
- The candidate should have minimum 7.5 years of experience in AWS Administration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
