Job Description
Job Title: Executive – Case & Communications
Location: Mumbai
Employment Type: Full-time | Work from Office
Reporting To: Manager – Case & Communications / Head – Legal Operations
Salary : 4lpa max ( depends on interview and experience)
Role Overview
We are looking for a detail-oriented communications professional who can manage customer interactions and case-related communication efficiently. The ideal candidate should have strong verbal communication skills, a customer-first mindset, and the ability to handle queries professionally in a fast-paced environment.
This role is ideal for individuals interested in legal-tech, dispute resolution, and customer communication operations.
Key Responsibilities
Manage inbound and outbound calls in line with defined processes and workflows.
Communicate with customers professionally to provide information, resolve queries, and ensure timely follow-ups.
Maintain accurate documentation of call details, case notes, and updates in internal systems.
Handle customer concerns with empathy and escalate issues when required.
Follow approved call scripts, compliance guidelines, and quality standards.
Collaborate with internal teams to ensure quick and effective resolution of cases.
Achieve assigned daily and weekly call targets and performance metrics.
Skills & Qualifications
Graduate in any discipline.
1–2 years of experience in customer communication, operations, or call handling roles.
Strong verbal communication and active listening skills.
Professional, calm, and confident call-handling abilities.
Good persuasion and negotiation skills.
Multilingual skills preferred: English, Hindi, and regional languages (Marathi, Tamil, Telugu, Kannada, Bengali, etc.).
Clear pronunciation with a neutral or adaptable accent.
Ability to switch languages based on customer comfort.
Strong problem-solving and customer-centric mindset.
Basic technical troubleshooting ability.
Good time management and organizational skills.
Proficiency in MS Office and Google Workspace.
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
