Company: Leading US-Based Technology & Digital Solutions Company
Reports to: CEO
Location: Remote (Overlap with AU business hours)
Experience: 5+ Years
About the Role:
A Leading US-Based Technology & Digital Solutions Company is seeking an experienced Customer Success Manager to own the client journey from contract signing through onboarding, adoption, retention, and long-term growth. This role is ideal for someone who is passionate about building strong client relationships, delivering measurable business outcomes, and leveraging AI to manage and scale a high-performing customer portfolio. You will work closely with clients to ensure they realise maximum value from technology implementations while identifying opportunities for expansion and long-term partnerships.
What You'll Do:
Own the client onboarding experience and ensure customers achieve measurable value as quickly as possible.
Develop strong, long-term relationships with key client stakeholders and serve as their trusted advisor.
Monitor customer health proactively using data, product usage, and engagement metrics to identify risks before they lead to churn.
Lead Quarterly Business Reviews (QBRs), executive meetings, and strategic account reviews focused on business outcomes, ROI, operational efficiency, and cost savings.
Drive customer retention by ensuring successful adoption of implemented solutions and delivering an exceptional customer experience.
Identify genuine cross-sell and upsell opportunities across software solutions, automation services, business intelligence, managed services, and AI oAerings.
Manage contract renewals and expansion opportunities while maintaining high customer satisfaction.
Leverage AI tools for customer health monitoring, meeting summaries, communication drafting, reporting, and workflow automation to eAectively manage a larger portfolio of accounts.
Collaborate with delivery, consulting, and technical teams to ensure successful project outcomes.
Convert satisfied customers into advocates by securing testimonials, case studies, referrals, and reference opportunities.
What We're Looking For:
5+ years of experience in Customer Success, Account Management, Client Relationship Management, or Customer Experience roles.
Proven experience managing enterprise or mid-market client relationships in a SaaS, technology, consulting, or professional services environment.
Demonstrated success in improving customer retention, reducing churn, and driving account growth with measurable results.
Strong executive presence with the confidence to communicate effectively with senior stakeholders and conduct commercial discussions, including pricing and contract renewals. Excellent communication, presentation, negotiation, and relationship-building skills.
Strong analytical and problem-solving abilities with a proactive approach to customer success.
Experience using CRM platforms and customer success tools to manage customer lifecycle activities.
Comfortable leveraging AI tools and automation to improve productivity, customer engagement, and account management.
Ability to work independently in a remote environment while collaborating with cross-functional global teams.
Preferred Qualifications:
Experience working with ERP, CRM, eCommerce, Automation, AI, or Digital Transformation projects.
Familiarity with platforms such as Zoho, Shopify, Microsoft Dynamics, Salesforce, HubSpot, or similar business applications.
Experience with AI-powered customer success tools, workflow automation, and customer analytics platforms.
Understanding of business process improvement, operational efficiency, and digital transformation initiatives.
Why Join Us?
Join a fast-growing US-based technology company delivering innovative digital transformation solutions to businesses.
Work with cutting-edge AI, automation, CRM, ERP, and eCommerce technologies.
Own strategic client relationships and directly influence customer success and business growth.
Collaborate with a talented, globally distributed team in a fully remote environment.
Enjoy continuous learning, career progression, and opportunities to work on high-impact technology projects.
Make a meaningful contribution by helping clients achieve measurable business outcomes through technology and innovation.
Pay: From ₹80,000.00 per month
Work Location: Remote
