Job Role: Technical Consultant
Shift: US Shift (8:30 PM - 4:30 AM IST)
Work Mode: Hybrid
Total/Relevant Exp: 7+/5+ yrs
Joining Timeline: Post 15th September 2026
Job Description:
Key Responsibilities:
Application Support & Maintenance:
- Provide Level 2/3 support for business-critical applications, ensuring minimal downtime.
- Diagnose, troubleshoot, and resolve application issues promptly.
Monitor application performance and implement fixes or enhancements as needed.
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Integration & Development Support:
- Support Dynamics 365 CRM and Power Pages portal integrations and manage message flows, orchestrations, and pipelines.
- Assist in maintaining and enhancing Dynamics 365 CRM applications that utilize Power Pages or Adxstudio portals.
Collaborate with developers to deploy patches, updates, and new features.
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Documentation & Compliance:
- Maintain accurate documentation for application configurations, troubleshooting steps, and standard operating procedures.
- Ensure compliance with security and governance standards.
- Continuous Improvement:
- Identify opportunities for AI, automation and process optimization.
Stay updated with emerging technologies and recommend improvements.
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Required Skills & Qualifications:
- Strong experience in Dynamics 365 CRM support and development.
- Strong experience with Power Pages and Adxstudio Portals.
- Experience with Microsoft Dynamics 365 cloud CRM.
- Experience using Dataverse and CRM SDK-related components.
- Experience with front-end scripting using jQuery and JavaScript.
- Experience using Liquid and Meta Defender.
- Experience with AI coding and automation tools.
Excellent problem-solving and communication skills.
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Preferred Qualifications:
- Experience with DevOps, CI/CD pipelines, and cloud deployments.
- Knowledge of ITIL processes and service management best practices.
- Exposure to performance tuning and security hardening for applications.
- Bachelor’s degree in computer science, Information Technology, or related field.
