JIPVI ECOMMERCE PRIVATE LIMITED
Job Description: Customer Support Executive
Company Name: JIPVI Ecommerce Pvt Ltd
Job Location: Uttam Nagar, Matiala, Delhi
Working Days: Monday – Saturday
Working Hours: 9:00 AM to 6:00 PM
Salary: ₹15,000 – ₹20,000 per month
About the Company
Jipvi Ecommerce Pvt Ltd is a dynamic and growing e-commerce company dealing in a wide range of electronic instruments, tools, and wholesale products. We are committed to delivering quality products and providing excellent customer service. We are looking for a professional, patient, and customer-focused individual to join our team and deliver exceptional customer service while effectively addressing and resolving customer queries and concerns.
Role Overview
We are looking for a Customer Support Executive who can effectively communicate with customers, understand their concerns, resolve grievances, and provide timely assistance. The ideal candidate should have excellent communication skills in English and Hindi, a positive attitude, and the ability to remain calm and patient while handling difficult or challenging customer interactions.
Roles and Responsibilities
- Customer Support: Handle customer queries and provide accurate information regarding products, orders, delivery, returns, replacements, refunds, and other concerns.
- Address Customer Grievances: Listen carefully to customer complaints, understand their issues, and provide appropriate solutions in a professional manner.
- Order Assistance: Assist customers with order-related queries, including order status, delivery updates, cancellations, returns, and replacements.
- Issue Resolution: Coordinate with internal teams such as sales, warehouse, logistics, and accounts to resolve customer issues efficiently.
- Customer Communication: Communicate with customers through phone calls, WhatsApp, email, and other customer support channels.
- Follow-Up: Regularly follow up on unresolved complaints and ensure that customer issues are closed within the expected timeline.
- Maintain Records: Maintain proper records of customer complaints, queries, resolutions, and follow-ups.
- Customer Satisfaction: Ensure a positive customer experience by providing polite, helpful, and timely support.
- Escalation Management: Identify serious or unresolved issues and escalate them to the concerned senior or department.
- Feedback Collection: Record customer feedback and communicate recurring issues to the relevant team for improvement.
- Professional Behaviour: Remain calm, patient, polite, and professional while handling difficult or upset customers.
Job Requirements
- Education: Minimum 12th Pass.
- Experience: Freshers can apply. Prior experience in customer support, telecalling, e-commerce, or a related field will be an advantage.
- Language Skills: Good verbal communication skills in Hindi and English.
- Communication: Strong listening and interpersonal skills with the ability to communicate clearly and effectively.
- Patience: Must be calm, patient, and composed while handling customer complaints and difficult situations.
- Problem-Solving: Ability to understand customer problems and provide practical and appropriate solutions.
- Customer Focus: A positive attitude and strong commitment to customer satisfaction.
- Computer Skills: Basic knowledge of computers, WhatsApp, email, and MS Office is preferred.
- Other Skills: Ability to multitask, manage multiple customer queries, and work effectively in a team.
Benefits & Perks
- Work Environment: A positive, supportive, and collaborative work culture.
- Growth: Opportunity to develop customer service and communication skills and grow within the organization.
- Stability: A stable position in a growing and established e-commerce company.
How to Apply:
WhatsApp: 8800040935
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
Work Location: In person
