Here is the updated job description with the location clearly specified in Noida, Sector-62: ## Job Description: Call Quality Analyst (Fintech) ### **Position Overview** We are seeking an experienced **Call Quality Analyst** to join our team for a major telecom finance project. The ideal candidate will be responsible for monitoring, auditing, and evaluating fintech sales calls to ensure compliance, quality, and strict adherence to process guidelines. You will play a pivotal role in providing actionable insights to improve customer experience and drive sales effectiveness. ### **Key Responsibilities** * **Call Auditing:** Listen to and audit inbound and outbound fintech sales calls for quality assurance. * **Performance Evaluation:** Evaluate calls based on predefined parameters including compliance, communication, process adherence, and customer handling. * **Feedback & Coaching:** Provide constructive feedback to sales teams to improve overall call effectiveness and conversion rates. * **Training & Gap Analysis:** Identify training needs and highlight process gaps through regular audit findings. * **Reporting:** Prepare and maintain comprehensive daily, weekly, and monthly audit reports with actionable insights. * **Collaboration:** Partner with team leaders and managers to drive continuous improvement in call quality and customer experience. ### **Job Details** * **Role:** Call Quality Analyst * **Process:** Fintech / Sales Call Audit * **Location:** Noida, Sector-62 * **Salary:** ₹36,000 per month * **Schedule:** 6 Days Working (Ability to work in a fast-paced environment) ### **Requirements & Qualifications** * **Experience:** **2 to 4 years** of proven experience as a Quality Analyst in a Fintech process or Sales call audit environment. * **Education:** Graduate in any discipline. * **Skills:** * Strong analytical and active listening skills. * Good command of English and Hindi (both verbal and written). * Proficient knowledge of MS Excel and PowerPoint for data reporting and presentations.
Pay: ₹32,000.00 - ₹36,000.00 per month
Work Location: In person
