Job Description:
Customer Service Executive – Banking & NBFC Process
Role Overview:
We are looking for dynamic and customer-focused professionals for our Banking & NBFC Customer Service Process. The role involves assisting customers with their loan applications, resolving queries, ensuring proper documentation, and handling loan enquiry-related issues in a timely and professional manner.
Key Responsibilities:
- Handle inbound and outbound calls to resolve customer queries related to loan applications and loan enquiries.
- Ensure accurate documentation and verification process as per company and client guidelines.
- Provide clear and effective communication to customers regarding loan products and status.
- Maintain records of customer interactions and escalate unresolved issues to the concerned department.
- Deliver high levels of customer satisfaction through problem-solving and query resolution.
Requirements:
- Minimum Qualification: Graduate.
- Minimum 6 months of customer service experience (Banking/NBFC preferred).
- Good communication skills (verbal and written).
- Knowledge of basic banking terms and loan processes.
- Strong problem-solving ability with a customer-first approach.
- Immediate joiners preferred.
Work Details:
- 6 Days Working
- Rotational Day Shifts
- Rostered Week Offs
- Male & Female candidates can apply
Walk-In Interview Details: Address: H-25, 1st Floor, Xenon Premium Office, Sector–63, Noida–201301
Landmark: Beside Jeep Showroom
Days: Monday to Saturday
Timing: 10:00 AM – 2:00 PM
Contact:
HR – Gaurav 8800387402
Job Type: Full-time
Pay: ₹16,000.00 - ₹19,000.00 per month
Benefits:
- Health insurance
- Life insurance
Work Location: In person
